Repair & Spare Parts Management
Bikes & e-bike service
Does this sound familiar? One of your customers enters a warranty claim for a technical or mechanical defect on their e-bike or bicycle, but you haven’t got any appointments available at your workshop? As a retailer or warranty service provider, you can always fall back on our HARTJE bicycle and e-bike service for claims on our products!
Phone support
Our customer service representatives will do their very best to solve your issue over the phone. Any spare parts you may need will be sent to you directly to minimise repair times at your garage. That will also result in improved customer satisfaction.
Replacement of complex components
For larger or seemingly insurmountable issues, our colleagues will collect HARTJE brand bikes and e-bikes directly from your location. In the case of e-bikes, we also handle the removal or installation of any drive systems for our HARTJE bikes. We will usually replace defective parts on site and take charge of all communication with the manufacturers.
All-round service
We are your direct contact for handling all your HARTJE guarantee and warranty claims and exchanges with manufacturers. Once repaired, we will deliver the fully functional bikes right back to the door of your shop.
Technical service for bike components
Our HARTJE retailers can take advantage of our repair and warranty claims service, as well as paid service offerings for the following bicycle component brands and sales regions:
Fulcrum
(Service in Germany and Austria)
Tektro & TRP
(Service in all HARTJE retail countries)
MAVIC
(Service in Benelux, Denmark and Sweden)
SRAM & Rockshox
(Service for suspension forks, shock absorbers, variable seat posts + brakes in Germany, Austria, Benelux and Denmark)
CONTEC
(Service for Drop-A-Gogo variable set post)
Stan's No Tubes
(Service in Germany and Austria)
Returns service
When it comes to returning new merchandise, handling issues with delivery damage or incorrectly ordered individual parts, we take care of processing your end customers' returns for you. Our returns service, repair service and technical service, as well as our spare parts management, perfectly round off our comprehensive HARTJE Services for bikes. Our many years in the industry, and processes that are tailored specifically to the needs of our retailers, create the basis for our rapid returns processing.
Do you need to return bicycles, e-bikes, spare parts or bike component parts to us? This is how you do it:
1. Provide detailed information
Please always have the following information at hand to allow us to process your request speedily:
- Order number
- Delivery note no./Sales receipt
- Customer number
- Description of the issue
- Item number
- Item description
2. Fill out the form
A goods return may be considered in lieu of the repair or exchange of your items for guarantee and warranty claims. Please complete the warranty claim form carefully and return it to us by email or fax.
Do you want to return goods to us? Please also fill out the returns slip.
Initiating a warranty claim in the service portalApply for a returns slip in the service portal
3. Prepare the return
Mark off the following checklist before you package the bicycle and send it back:
- Incorrect bicycles delivered: The item is returned in its original packaging and free of any damage.
- New products: Remove any labels or price tags you have attached.
- Disassembly: Make sure that the pedals are unscrewed and the handlebars are pointing in the direction of travel. For e-bikes, remove the battery and enclose it loose in the return package.
- Any parts added in retrospect: Remove all retrofitted parts, e.g. locks, child seat holders, on-board computers or lights.
Motorbike & scooter services
Spares, tools, clothing and much more – check out HARTJE MOTO for everything for motorised two-wheelers and quads. We stock items from all major brand manufacturers and offer a wide range of services to make sure you have all the support you need.
Automotive services
Competent advice, service, maintenance and installation – all from a single supplier. We offer professional advice and excellent service to get your garage and workshop fitted out perfectly. Find out more about our training courses.
You can contact us
Do you have any questions? Why not schedule an appointment for a consultation right away or give us a call? We look forward to hearing from you!
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Our brands
Anything our customers could wish for: we offer 11 bicycle brands, high-end brands for bicycle components and accessories, as well as a one-stop shop for motorbike specialist retailers and car workshops.
My HARTJE portal: Spoiled for choice
Comprehensive product range, everything at your fingertips: Our new HARTJE online store leaves nothing to be desired. For retailers, the portal offers a comprehensive range of bicycle, automotive and motorbike parts, as well as tools and special equipment for any customer requirement.
Work with us
HARTJE – Your wholesale partner for bike, car and motorbike components. Personal, trustworthy, reliable. Benefit from our blue delivery fleet, our first-class services, our software solutions, and our great network of manufacturers.