Questions Fréquemment Posées

In the future, your employees will be able to independently access your dealer portal MeinHARTJE by providing their own email address and their position in your company. Please send us a corresponding request via our contact form.

In the B2B portal Mein HARTJE, you will find an overview of attractive special offers and discount promotions for selected brands and products for bicycles, motorized two-wheelers, or vehicles under „Offers“ und Rabattaktionen zu ausgewählten Marken und Produkten für Fahrräder, motorisierte Zweiräder oder Kfz.

You can retrieve labels for the items you have ordered within the cart under "Orders and Backorders". Simply select the desired items and click on „Label Printing“.

Do you want to get creative and print labels in your own design? Then use our label designer to create label sheets according to your ideas, ready for printing.

To the Label Designer

The price display in the Mein HARTJE shop can be individually adjusted to your needs as a user under "Price Display". This way, dealers can view the valid purchase prices (EKs), dealer purchase prices (HEKs), and consumer prices (EVPs) simultaneously. In the so-called "Showroom Mode", only the EVPs are displayed to search for a suitable product directly in the shop together with customers.

If you have a specific concern and would like to contact our service team, internal sales, or field sales, it is best to do so via our electronic contact form. After submitting the form, your request will be forwarded in the system accordingly. The responsible colleagues will then get back to you promptly.

Contact Us

High-quality sales documents, numerous images, and detailed product information about our HARTJE own and exclusive brands with photos, videos, and data sheets can be found in our new HARTJE Download-Center or in the B2B portal MeinHARTJE under "Media and Product Data". You will receive your personal access to the HARTJE Download Center in the same way as registering for MeinHARTJE after signing a corresponding marketing form with the responsible field sales representative.

Zum Download-Center

A list of HARTJE's General Terms and Conditions of Sale and Delivery (GTC, similar to General Insurance Conditions) regarding prices, delivery, or delivery times can be found underGTC.

Of course, you can easily return faulty or incorrectly ordered goods to HARTJE. Simply log in to your account and create a new service ticket with the option "Register Return".

To the Service Ticket

If you have any questions about our B2B portal MeinHARTJE, our product range, or service topics, please feel free to contact our helpful team in internal and field sales at any time. To properly assign a question and find the right contact person for you as quickly as possible, we recommend making the inquiry through your contact person. You can find this person in your "Account".

To the contact inquiry

Our in-house HARTJE automotive trade fair takes place every year in the fall. You will be informed in advance by your responsible field sales representative or by email. Do you have questions about the trade fair, organization, and procedures on site? More information about HARTJE trade fairs and events can be found here. Or secure your participation and register directly for our next in-house trade fair.

Find a date

You can sign up for our HARTJE Newsletter with important information for our dealers, trade fair and product news, as well as industry updates in our B2B portal or on our newsletter page:

To the newsletter page

The costs for providing and using HARTJE IT services, software solutions, or the platforms of our service partners depend on your specific needs, the existing IT structure, and the scope of use. For an accurate cost estimate of the programs, interfaces, and data formats you require, please contact your responsible field or internal sales representative. Alternatively, you can summarize your needs in a contact request. Your request will then be forwarded directly to our service team, which will get back to you promptly with specific offers and IT solutions for your business.

Request a quote

Our opening hours are:

Monday to Thursday: 08:30 - 16:30 PM
Friday: 08:30 – 12:30 PM

To the locations

If you have ordered items through our HartjeCarParts (HCP) online shop, you can also return the ordered goods this way. Contact our internal or field sales staff and have the delivery note or invoice number ready. When returning wear parts, you will also need a warranty application from the Gesamtverband Autoteile-Handel (GVA application) in the event of a warranty claim or for used goods. Fill out this application and send it to us in advance by email or post. You can find the corresponding form in HartjeCarParts under "Forms" > "GVA" as a PDF for download or directly here:

To the GVA application

You can add a personal note to your entire cart or a separate note to each selected item in your cart.

Once you have placed an order that has not yet been shipped, you can cancel it through our B2B portal. Go to "Open Orders" and then select "Request Cancellation" under the three dots. This will then be processed by a service representative.

To the return services

Your order is binding as soon as it is confirmed online via our B2B portal Mein HARTJE or by email. You can find the cancellation conditions for such a binding order in our GTC

Your past orders are currently collected and viewable in MeinHARTJE. You can find them under "Orders":

To Order Overview

Click on "open orders" in your personal MeinHARTJE account. Here you will find your orders that are still being processed as well as your open backorders.

To Open Orders

For orders of bicycles, bicycle spare parts, and accessories, you can check the status of your return. To do this, create a ticket request under the "Service & Returns" tab. Our customer service will then be immediately informed and can initiate the return of your goods.

To Return Request

Yes, our online shop is available to you 24/7, so you can conveniently place orders at any time. However, if you prefer to order through our responsible field and office staff, you can do so during our order times or use our contact form:

Opening hours:

• Mon. - Thu.: 07:30 - 18:00
• Fr.: 07:30 - 16:30

Contact Request

We are happy to send you a copy of your invoice. Simply contact us directly at info@hartje.de with your customer number, invoice number, and order number.

You can also view all your invoices in your customer account under "Invoices" or, in coordination with your responsible field service, create your own account with our service provider Quadient. All invoices are also available there.

You can change your invoice delivery method at any time. For delivery, you have the following options:

• Electronic invoicing through our service provider Quadientas a digital invoice copy directly through your personal MeinHARTJE account
• Delivery of your invoice in digital form via email
• Postal delivery of your invoices

If you would like to change the delivery option for your invoices, simply contact your responsible field or office staff.

Go to Invoices

Your invoices can be found, depending on the chosen delivery method (digitally in MeinHARTJE, by email, or by post), collected in your personal MeinHARTJE account settings under „Invoices“ for retrieval and download. The delivery notes for your orders are managed separately from your invoices. Therefore, please contact our HARTJE internal or external sales staff for inquiries about your delivery notes.

In general, the shipping conditions can be found in the AVB but they can always be discussed individually with your Hartje contact person. Would you like to learn more about the services and daily work of our in-house HARTJE shipping company? Here you can go directly to the „blue fleet“:

To Contact Request

At HARTJE, we can provide you with a copy of your invoice for your last or current order in two ways:

• by post or email: Upon request, you will receive a postal copy or a corresponding invoice file by email through your respective field or office staff. The quickest way is through our contact request.
• in electronic form: HARTJE is authorized to issue invoices in electronic form. Thanks to close cooperation with the experts in electronic invoicing from Quadient Germany, you can view, download, and print your collected invoices for all current and past orders via our B2B portal MeinHARTJE under „Invoices“ You will need a corresponding HARTJE dealer access. If you already use Quadientfor internal invoice management, you can alternatively retrieve your HARTJE invoices centrally via this platform.

Go to Service Portal

For more information about our prices and payment terms, as well as additional information about the HARTJE General Terms and Conditions of Sale and Delivery, please contact your respective field or office staff. Feel free to reach out to us:

Send Contact Request

You can set up a SEPA direct debit either directly through your bank, for example via an online banking app, or through an appropriate form. Templates for this are available upon request through our service portal. This authorizes HARTJE KG to directly debit outstanding invoice amounts from your account.

Zum Service-Portal

To find out when the items from your current order will be delivered, select „Open Orders“ in the personal area of our B2B portal MeinHARTJE. Here you will find your backorder overview and the planned delivery dates.

Alternatively, you can ask our responsible staff in the office or field service directly via our contact form:

Jetzt kontaktieren

There are several ways to change your delivery address:

1. In the shopping cart, the delivery address can be adjusted under "Change delivery address"
2. In the account, a new address can be created in the "Addresses" menu and set as the new default address.
3. Through the service portal, a new ticket can be created with the menu item "Change delivery address"
4. Contact your sales representative, to change your address or to have a new delivery address created.

The standard shipping costs for orders through our B2B portal MeinHARTJE can be found in the General Terms and Conditions of Sale and Delivery

If you are regularly supplied by our blue fleet through MeinHARTJE, our shipping department will plan your location firmly into the delivery routes. This makes shipping cheaper for you and can be billed monthly or quarterly at a fixed delivery fee as desired. Feel free to contact us if such an arrangement is suitable for you.

Contact us

You can find the estimated delivery date in the Mein HARTJE portal under „Open Orders“ in the shopping cart for your current order. In the top navigation bar, you will find the counter for the next package delivery. If you have general questions, for example about the routes of the HARTJE express delivery service we offer, simply contact your responsible employees in the internal sales department.

Contact internal sales

The time you have to wait for the delivery of your goods depends on several factors. For example, delivery times may vary depending on the delivery address: Generally, our delivery time is 2-3 business days.
Especially for in-stock items, delivery within 24 hours is also possible with HARTJE truck delivery in express service. You can see when the next HARTJE truck delivery departs as a counter in the navigation bar above.

To mitigate delivery delays during peak demand, our in-house HARTJE shipping company also works with other shipping service providers. For our own shipping, the handover of the order to the driver is transmitted as a status.

With DHL or DPD, you can expect a regular delivery time of 2-3 business days. For external shipping service providers, a tracking code is provided. With nox NightExpress, your goods will also be delivered within 24 hours.

Is your location near one of our sales offices and you want to pick up your ordered goods directly from our warehouse? That is also possible. Please note the respective opening hours and ideally make an appointment with our team by phone in advance to avoid waiting times.

You can view your currently open deliveries in Mein Hartje under "Orders and Backorders". However, real-time tracking is not possible here. The highest security for your delivery date is provided by the HARTJE express delivery. For orders processed through our in-house shipping company and expedited with the highest priority, delivery is made on fixed delivery days. Typically, our HARTJE drivers also arrive at a similar time of day.

Use express delivery

The arrival time of your ordered goods depends on the delivery method and your order time. You can view the planned delivery date of your current order after logging into MeinHARTJE under „Offene Bestellungen“ einsehen. Bei Verzögerungen oder Fragen zu Ihrem Liefertermin wenden Sie sich ansonsten an unsere Mitarbeitenden im HARTJE Service-Team.

The shipping costs for your order depend on your location, the weight of your delivery, and the respective logistics provider. For the delivery of car parts, tires, or tools and accessories, we currently work with DPD and NVS.

The external shipping costs are displayed directly after selecting the service provider in the shopping cart. For any further questions about shipping costs, please use our contact form.

Contact us now

In general, the shipping conditions can be found in the AVB but they can always be discussed individually with your Hartje contact person. Would you like to learn more about the services and daily work of our in-house HARTJE shipping company? Here you can go directly to the „blue fleet“:

To Contact Request

In principle, you can also pick up goods ordered in Germany directly from one of our sales offices/sales hubs near you. To avoid waiting times, it is best to call the HARTJE team on site in advance and also note our opening hours.

Contact us

For orders of our HARTJE brands as well as our Exklusivmarken a distinction is generally made between pre-order and reorder discounts:

• For pre-orders of HARTJE exclusive brands, the corresponding pre-order discount is granted. For reorders during the season, the reorder discount is granted.
• For HARTJE brands, the discount classification is made after the completion of your pre-order.

If you would like to successfully sell bicycles, bicycle parts, and accessories from one of our HARTJE own brands and exclusive brands as a dealer, please feel free to contact our sales team at any time. Simply submit an inquiry through our contact form. We offer professional advice, the best conditions, and customized shop-in-shop systems for your business and look forward to a partnership.

Contact sales team

To register your motorcycle or car dealership or your car workshop as a new HARTJE partner and customer, we only need a copy of your business registration and your contact details.

Simply fill out the appropriate contact form

An overview of our current training offerings and qualification measures for you and your employees can be found at the following link. If you are interested in dealer training, a specific further training measure, or product training, you can register directly for the corresponding date.

To the training sessions

Yes, for certain software platforms, programs, and data formats, we at HARTJE offer you the opportunity to sign up for a free trial month. During this trial period, you can practically test whether using the respective IT service or data interface brings long-term benefits for your car dealership or workshop operation. To request such a trial period, please submit a corresponding inquiry through our HARTJE contact form.

Request trial month

Of course, there are some bicycle models from our diverse range of HARTJE exclusive and own brands that can also be purchased by our motorcycle and car customers. You can see which models and brands fall into this category and are available for you to order in your MeinHARTJE portal in the shop. Alternatively, you can always ask your responsible colleagues from the HARTJE field or internal sales team; we are happy to help you.

Request a consultation

If you have ordered a product incorrectly or the delivered goods are defective, you can of course return them as part of our extensive return services. If you have ordered items through our online shop HartjeCarParts (HCP) , you can also return the ordered items through it. In the new MeinHARTJE online shop, you can submit a request directly through your customer account in the service portal Alternatively, contact your responsible internal or external sales representative and inform them about the upcoming return.

Use return service